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My machine stopped much stopped working after 6 months. I called to use my warranty and they wanted $20 for shipping. The espresso will not come out when the light says it's ready. Every once in awhile before it stopped working it would decide to make a serving but would'nt make another afterwards. I only paid $60 for the machine. So I didn't think it was worth the trouble.
Fortunately Hamilton Beach replaced it within just a few days for a shipping charge of $ 12.50:) However I think the cleaning process for this machine is pretty time consuming and you should be ready to spend that much time in keeping the machine working fine. When I bought this product it worked fine for a couple of months. I guess the ground espresso I had was too fine for it and then that clogged the machine and it started leaking hot water from all over the pod holder. Overall for espresso brewing, frothing and steaming milk it is good. Can brew enough only for 2 cups at a time but I guess its ok for an apartment or a house but not for a latte club:) I definitely would suggest investing in espresso pods for this machine.
I might just keep it for that. It started to leak, but I'd just pull the handle tighter.And if positioned my cup just right I could try to avoid the leaks around the side of the portafilter going right into my cup. You're stuck with it. No luck.Anyway the frother is awesome. There's actually enough steam to make tons of steamed milk. the rubber ring near the portafilter. The 'internets' tell me that the problem is the gasket.
Over time it hardens, so the water will leak around it. More expensive espresso makers let you replace that part, but not this machine. Used it multiple times a day for about 6 weeks. Not that hamilton sells gaskets for it. but you know I thought i'd try to mess w/ it. So much better than the cheap steam machines. So if that's all you're going to make w/ it. (Amazon doesn't have that type of thing) Because basically this machine has a lifespan of probably about 100 drinks.
After about 6 weeks the handle doesn't get any tighter and it leaks like crazy. I got this for $65, it looks like it's more expensive now, but I think wal-mart has it for $57. It looks like you can take it apart. but I couldn't at least. so maybe I'll buy another somewhere if I can get a replacement type warranty w/ it. You're probably ok.
I guess you get what you pay for.This unit leaked on its very first use (with an Illy coffee pod, said in the documentation to be acceptable). And the coffee was not as strong or as hot as it should have been. Back to the store.
The machine worked well for a couple of week until it developed problems passing water through the pod, so we called the manufacturer for assistance. The manufacturer asked us to destroy the machine so they could send us a new one. The new machine didn't work at all. By this time I couldn't return the machine to Amazon for a refund and the manufacturer refused to refund my money.
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